Change of plans? Don’t sweat it! Whatever the reason, we’re here to make the cancellation process as painless as possible. This guide will walk you through the process of canceling an existing hotel booking on the ITILITE platform, and what to expect regarding refunds and policies.
Table of Contents
Step-by-Step Guide
Follow these steps to cancel your hotel booking:
- Navigate to your ITILITE dashboard.
- On your dashboard, locate the hotel booking you wish to cancel. Click the Manage button associated with that booking, then select Cancel hotel to initiate the cancellation process.
- A cancellation modal will appear. Here, you will see the original paid amount, any cancellation penalties, and the net refund amount. Review the applicable cancellation policies, fees, and the refundable/non-refundable amounts clearly displayed. If you agree, select the specific hotel booking or rooms you wish to cancel (if applicable) and click Confirm.
- After confirming, you will see a message indicating that your cancellation was successful. The booking status will update accordingly, and you will receive a confirmation email with details regarding the refund process.
Pro-Tips & Guardrails
NOTE: Not all hotels allow canceling individual rooms. For example, some suppliers like Priceline do not support room-level cancellations, while others like GDS do.
PRO-TIP: You can cancel multiple hotel legs within a single booking in one flow. If self-serve cancellation is not possible due to policy, timing, or supplier limitation, or if the process fails, ITILITE Support will reach out to assist you within 60 minutes. You may see a "Cancellation in progress" status in such cases.
Verification & FAQs
After a successful cancellation, you will receive a confirmation email, and the status of your hotel booking on the ITILITE platform will update to 'Cancelled'.
A: You will see the original paid amount, any cancellation penalties, and the net refund amount. Applicable cancellation policies, fees, and the refundable/non-refundable amounts will also be clearly displayed.
Q: Can I cancel individual rooms within a hotel booking?
A: This depends on the hotel supplier. Some suppliers, like GDS, allow room-level cancellations, while others, like Priceline, do not.
Q: What happens if my self-serve cancellation fails?
A: If the cancellation process fails or is not supported for self-serve, ITILITE Support will reach out to assist you, and the booking status may show 'Cancellation in progress'.
Q: Who can cancel a hotel booking?
A: Only the traveler, the booker, or authorized administrators can initiate a hotel booking cancellation.
Q: Will I receive a refund immediately?
A: After a successful cancellation, you will receive a confirmation email with details regarding the refund process. The refund will be processed to your original payment mode according to the displayed policies.
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