Earning loyalty points on your travel bookings is a fantastic way to get more value from your trips, and ITILITE is here to help you make the most of your memberships. We ensure your loyalty details are passed to providers and clearly indicate eligibility wherever possible.
ITILITE plays a crucial role in facilitating your loyalty earnings by passing your membership details to airlines, hotels, and car rental agencies when supported by the integration and rate type. However, whether you ultimately earn loyalty points, miles, or nights is always determined by the individual airline, hotel chain, or rental car company, not by ITILITE. We empower you with the information and tools to maximize your loyalty benefits.
A: ITILITE makes it easy to manage your loyalty programs. You can store your airline frequent flyer, hotel, and rental car loyalty numbers directly in your traveler profile. When you make a booking, ITILITE ensures these details are passed to the respective travel providers (airlines, hotels, car rental companies) wherever the underlying vendor integration supports it. You also have the flexibility to add, edit, or delete your membership details directly on the booking confirmation page for each leg and traveler, and these details will appear on your booking voucher.
Q: Why might I not earn loyalty points for some hotel bookings?
A: ITILITE offers a diverse range of hotel options, including highly competitive, discounted rates often sourced from third-party online travel agencies like Booking.com, Priceline, or Agoda. While these rates provide excellent value, many hotel loyalty programs have policies that restrict the accrual of points or elite nights for bookings not made directly with the hotel chain. To help you make informed decisions, ITILITE clearly displays tags like "Earn Loyalty Points" or "No Loyalty Points Available" on hotel search results, room selection pages, and the confirmation page, so you know what to expect upfront.
Q: Will my elite status benefits be recognized on third-party hotel bookings?
A: For hotel bookings made through third-party channels or special contracted rates, it's generally unlikely that your elite status benefits, such as complimentary upgrades, late check-out, or other perks, will be automatically recognized. Hotels typically prioritize these benefits for guests who book directly through their official channels. While a hotel might, at its discretion, extend some benefits, this is not guaranteed and depends entirely on their individual policy.
Q: What happens if my loyalty membership details are invalid?
A: ITILITE prioritizes the successful confirmation of your travel plans. If a booking attempt fails specifically because of invalid loyalty membership details, ITILITE is designed to automatically re-attempt the booking request without those membership details. This ensures your flight, hotel, or car rental is secured. Our support team is also alerted internally to investigate any such issues and provide further assistance if needed.
Q: Does ITILITE guarantee that I will earn loyalty points on every booking?
A: While ITILITE diligently passes your loyalty membership details to travel providers and clearly indicates loyalty eligibility for hotels, the ultimate decision to award points, miles, or nights rests solely with the airline, hotel chain, or rental car company. This depends on their specific loyalty program rules, the fare class, rate type, and any corporate agreements in place. ITILITE's role is to provide a seamless booking platform and transparent information, not to guarantee or manage the actual accrual of loyalty rewards.
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