Unable to submit an expense/submit button is disabled

If you're finding that the 'Submit' button for your expense or expense report is disabled, it's usually because some mandatory information is missing. This guide will walk you through how to identify and complete those required fields so you can successfully submit your expenses.

Table of Contents

Prerequisites
Interactive Guide
Pro-Tips & Guardrails
Verification & FAQs

Prerequisites

To proceed, you need:

An active ITILITE account.

Interactive Guide

Follow these steps:

Start by clicking on the Expenses tab to view your list of expenses.

Locate the draft expense that needs attention. Expenses with missing mandatory information are typically marked as 'Enrichment pending' or 'Mandatory information missing'. Click on the expense to open its details.

Identify any fields marked with an asterisk (*), as these are mandatory. For example, if the end date is missing, select the appropriate date from the calendar.

Fill in any other required details, such as the destination for a per diem expense. Once all mandatory fields are completed, click the Update Expense button to save your changes.

Pro-Tips & Guardrails

NOTE: Mandatory fields are marked with an asterisk (*). These fields must be completed for an expense to be submitted.

PRO-TIP: An expense is considered 'Enrichment pending' if any mandatory fields are missing. It will only become 'Ready to submit' once all required information is provided and saved.

Verification & FAQs

After completing all mandatory fields and saving your expense, the 'Submit' button will become enabled. Once you click 'Submit' and confirm, you will see a success message indicating your expense report has been submitted.

Q: Why is the 'Submit' button disabled?
A: The 'Submit' button is disabled when there are mandatory fields missing or invalid information in one or more expenses within your report.

Q: How do I know which fields are mandatory?
A: Mandatory fields are typically marked with an asterisk (*) next to their label. The system may also highlight these fields or show an error message if they are left blank.

Q: What does 'Enrichment pending' mean for my expense?
A: 'Enrichment pending' means that your expense is missing some required information. You need to fill in these details to make the expense 'Ready to submit'.

Q: What happens after I fill all mandatory fields?
A: Once all mandatory fields are filled and saved, the expense's status will change to 'Ready to submit' or 'Completed', and the 'Submit' button for the report will become enabled.

Q: Can ITILITE automatically submit my expenses if I forget to fill in mandatory fields?
A: No, automatic submission only applies to expenses that are in a 'Ready to submit' or 'Completed' status. Expenses with missing mandatory fields will remain 'Enrichment pending' and will not be automatically submitted.