How To Cancel A Hotel Booking?

This guide will walk you through the process of canceling an existing hotel booking within the ITILITE platform.

Table of Contents

Step-by-Step Guide
Pro-Tips & Guardrails
Verification & FAQs

Step-by-Step Guide

Follow these steps to cancel your hotel booking:

Step 1: Navigate to Bookings
From your ITILITE dashboard, click on Trips in the sidebar to view your existing trips and bookings.

Step 2: Locate Your Hotel Booking
Find the specific hotel booking you wish to cancel from the list. Click the Manage button associated with that booking to view its details.

Step 3: Initiate Cancellation
On the booking details page, locate the Change in plans section and click the Cancel hotel button.
Step 4: Review Cancellation Details
A Cancel booking modal will appear. Select the specific hotel booking or rooms you intend to cancel. Carefully review the cancellation policies, any applicable fees, and the estimated net refund amount.

Step 5: Confirm Cancellation
After reviewing the details, click Yes to confirm and proceed with your cancellation.
Step 6: Cancellation Confirmation
Upon successful cancellation, you will see a confirmation message on your screen. The booking status will also update to reflect the cancellation.

Pro-Tips & Guardrails

NOTE: Before confirming, ITILITE provides full transparency, displaying the original paid amount, any cancellation penalties, and the exact net refund amount. This includes a clear breakdown of cancellation fees, refundable amounts, and non-refundable amounts.

NOTE: Some hotel providers do not allow room-level cancellations. You can cancel multiple hotel legs at once if applicable.

PRO-TIP: After a successful cancellation, you will receive a confirmation email with comprehensive details about the refund process and any relevant timelines.

Verification & FAQs

After successfully canceling your hotel booking, you will see a confirmation message on your screen, and the booking status on your Bookings page will update to 'Cancelled'.

Q: What information will I see before confirming a cancellation?
A: You will see the original paid amount, any cancellation penalties, and the net refund amount. ITILITE also displays applicable cancellation policies, fees, and refundable/non-refundable amounts for full transparency.

Q: Can I cancel only a part of my hotel booking, like a single room?
A: Yes, room-level cancellations are supported by some hotels but not all. You can also cancel multiple hotel legs in a single flow if your booking allows.

Q: What happens if my self-serve cancellation fails?
A: If self-serve cancellation is not possible or fails, the booking status will show 'Cancellation in progress', and ITILITE Support will reach out to assist you with the request.

Q: Who can cancel a hotel booking?
A: Only the traveler who made the booking, the booker, or authorized administrators can initiate a hotel booking cancellation.

Q: Will I receive a confirmation after cancellation?
A: Yes, after a successful cancellation, you will see an on-screen confirmation and receive an email with details about the refund process.