What are travel credits how do I use my travel credits?

Travel Credits on ITILITE are unused flight ticket credits issued by an airline when a previously booked ticket was canceled. This guide explains what Travel Credits are, how to view them, and how they are applied to your future flight bookings.

Table of Contents

• Understanding Travel Credits
• Viewing Your Travel Credits
• Applying Travel Credits to a Booking
• Pro-Tips & Guardrails
• Verification & FAQs

Understanding Travel Credits

Travel Credits on ITILITE are essentially unused flight ticket credits. When a flight ticket booked through ITILITE is canceled, and the airline issues a credit instead of a refund, ITILITE tracks these as "unused flight credits." These credits can then be applied to eligible future flight bookings, helping you manage your company's travel expenses efficiently.

The applicability of these credits depends on several factors, including the airline, the traveler, and the credit's expiry date. ITILITE automatically identifies and displays applicable credits during your booking process.

Applying Travel Credits to a Booking

When you are booking a new flight through ITILITE, the system will automatically check for any applicable Travel Credits.

Here’s how they are applied:

• During Flight Selection: On the flight options or "Select Options" screen, if applicable credits are found, you will see a View flight credits or Add flight credits option.
• Selecting Credits: Clicking this option opens a "Select flight credits" screen. Here, you can view each available credit, including the airline name, sector (e.g., MCO–SJU), credit expiry date, and the employee name against whom the credit is stored. You can then select one or more credits to apply to your new booking.
• Confirmation: Once selected and you proceed to the "Confirm Package" screen, the system will mark these credits as applied against the new ticket. The effective price you pay for the new ticket will be reduced by the value of the applied credits, subject to airline rules and any change fees.

Pro-Tips & Guardrails

Verification & FAQs

After applying Travel Credits to a booking, you will see the updated price reflecting the credit's value on the "Confirm Package" screen. The credits list will also update to reflect the used credits.