Can I Resend An Activation Email To A New User?

Ensuring new users can access ITILITE is crucial, and sometimes an activation email might get missed. While administrators don't directly resend activation emails, ITILITE empowers users to easily trigger a new one themselves, ensuring a smooth onboarding experience.

Table of Contents

Step-by-Step Guide
Pro-Tips & Guardrails
Verification & FAQs

Step-by-Step Guide

To help a new user receive their activation email, guide them through these simple steps:

On the login page, the user should enter their registered work email address into the Email Address field. This tells ITILITE which account they are trying to activate.
After entering their email, the user should click the Continue button. ITILITE will then process their request and check the status of their account.

If the user's account is pending activation, ITILITE will display a message confirming that a verification link has been sent to their email. If they haven't received it, they will see a Resend verification link button. Clicking this button will trigger a new activation email to be sent to their inbox.

The user should then check their email inbox for the new verification link. Once they click the link, they will be guided to a page to create their password and complete their account setup.

Pro-Tips & Guardrails

NOTE: ITILITE does not provide a direct "Resend activation email" button for administrators within the User Management section. The system is designed for a user-initiated activation flow, ensuring security and empowering users to manage their own access.

PRO-TIP: If a user's original verification link has expired, or if they are logging in for the first time after being invited, ITILITE intelligently handles this. The system will either automatically resend a fresh verification link upon their login attempt or provide an explicit option to resend it, guiding them to a "create new password" page. For users with SSO accounts, activation emails are not applicable as they log in directly via their Single Sign-On provider.

Verification & FAQs

Once the user successfully clicks the verification link and sets their password, they will be redirected back to the ITILITE login page. They can then log in with their newly created credentials, confirming their account is fully activated and ready to use.

Q: Why can't I, as an administrator, manually resend an activation email?
A: ITILITE prioritizes a secure, self-serve activation process. Instead of an admin-triggered button, the system empowers users to initiate the resend of their activation link directly from the login page, ensuring they have control over their account setup.

Q: What if the user's original activation link has expired?
A: No worries! If a user clicks an expired link, ITILITE will prompt them to enter their email address to generate a new one. Alternatively, simply following the steps above (entering their email on the login page) will also trigger a new verification link.

Q: Does this process apply to users who log in via Single Sign-On (SSO)?
A: For users provisioned through SSO, activation emails are not necessary. These users log in directly via their SSO provider, and the ITILITE login page will guide them accordingly, often hiding the password field.

Q: What if a user's account is inactive or deactivated? Will the activation email still be sent?
A: If an account or its associated company subscription is inactive or deactivated, ITILITE will not send an activation email. The user will receive an "Your account is inactive..." error message. The account must be reactivated by an administrator before any activation links can be successfully sent.

Q: The user followed the steps but still hasn't received the email. What should they do?
A: Advise the user to check their spam or junk folders, as emails can sometimes be misdirected. They should also ensure their email inbox is not full. If the issue persists, please reach out to ITILITE Support for further assistance.