How Do I Earn Loyalty Points For My Flight Bookings?

Maximizing your travel benefits is easy with ITILITE! You can effortlessly earn loyalty points on your flight bookings by ensuring your frequent flyer details are correctly saved and applied.

Table of Contents

• Prerequisites
• Step-by-Step Guide
• Pro-Tips & Guardrails
• Verification & FAQs

Prerequisites

To ensure you're ready to earn points, you'll need:

• An active frequent flyer or loyalty program membership with the airline you are booking.

Step-by-Step Guide

Earning loyalty points involves two key steps: first, saving your membership details in your ITILITE profile, and then applying them during your flight booking.

Part 1: Save Your Loyalty Memberships in Your ITILITE Profile

Storing your frequent flyer numbers in your ITILITE profile ensures they are readily available for all your future bookings.

• From your ITILITE Dashboard, navigate to your profile by clicking on your profile icon or name, typically found in the top right corner. This will take you to your personal settings and information.

• Once on your profile page, locate and expand the Additional information section. Here, you'll find the dedicated area for your Membership and Loyalty program settings.

• Under the Airline section, click Add membership to open the input fields for your frequent flyer details. Then, click the Loyalty program dropdown to select the specific airline program you wish to add.

• Select your desired airline loyalty program from the dropdown list. After selecting, enter your frequent flyer membership number accurately into the provided field. Click Save to store these details securely in your ITILITE profile for future use.

• Your newly added loyalty membership will now appear in your profile, ready to be applied to your flight bookings. You can add multiple airline memberships as needed.

Part 2: Attach Your Loyalty Number During Flight Booking

Once your loyalty details are saved, the next crucial step is to attach them to your specific flight booking on the confirmation page.

• Begin by searching for and selecting your desired flight on the ITILITE platform. Proceed through the booking flow until you reach the flight confirmation page, where you review your travel details before finalizing the purchase.

• On the confirmation page, for each traveler, you will see a dedicated Membership / Frequent Flyer section. If you have memberships saved in your profile, a dropdown menu will be pre-populated with your airline loyalty programs. Select the appropriate program for that specific flight.

• If you haven't saved your membership yet, or if you need to add a new one, you can do so directly from this section. You'll have options to add, edit, or delete membership details, and any changes you make here will be saved back to your ITILITE profile for future convenience.

• After confirming your loyalty program selection and ensuring all other booking details are correct, click the Confirm Booking button to finalize your flight reservation. ITILITE will then pass your frequent flyer number to the airline's booking system.

Pro-Tips & Guardrails

Verification & FAQs

After a successful booking, you can verify that your frequent flyer number was passed to the airline. Check your ITILITE booking voucher, the confirmation page (Booking confirmation & Breakup page), and the confirmation email sent to you. Your membership details should be displayed under the passenger information if the airline accepted them.

Q: I added my frequent flyer number, but I didn't receive any points. What should I do?
A: While ITILITE passes your frequent flyer number to the airline, the actual crediting of points is at the airline's discretion. Factors like fare class, specific route, and promotions can affect eligibility. We recommend checking the airline's loyalty program terms and conditions, or contacting the airline directly with your booking reference after your flight.

Q: Can I add my frequent flyer number after I've already booked my flight?
A: Yes, in most cases, you can add your frequent flyer number after booking. You can try contacting ITILITE Support for assistance, or directly reach out to the airline with your booking reference. Many airlines also allow you to add it via their website or mobile app using your PNR.

Q: What if the airline I'm flying with isn't listed in the loyalty program dropdown?
A: If your airline is not available in the dropdown, please contact ITILITE Support. They can investigate if the program can be added or guide you on the best alternative method to ensure your loyalty number is applied to your booking.

Q: Does adding my loyalty number guarantee I'll get elite status benefits?
A: Adding your loyalty number ensures it's passed to the airline, which is the first step for receiving any eligible benefits. However, whether you receive elite status benefits (like lounge access, extra baggage, or priority boarding) depends on your current status level with the airline and the specific rules of your fare class. Always check with the airline for full details on benefits.

Q: I'm booking for a colleague. Can I add their frequent flyer number?
A: Absolutely! When you book for another employee or a guest, their saved loyalty memberships will be available for selection on the flight confirmation page, just as they would be for your own bookings. This ensures your colleagues can also earn points on their business travel.