Expense report is moved to paid, but I haven’t received the money

It can be confusing when your expense report shows a 'Paid' status in ITILITE, but you haven't yet received the funds in your bank account. This guide clarifies what the 'Paid' status means within ITILITE and outlines the steps you should take if your funds are delayed.

Table of Contents

• Understanding the 'Paid' Status
• How Reimbursements Work
• What to Do If Funds Are Missing
• Pro-Tips & Guardrails
• Verification & FAQs

Understanding the 'Paid' Status

In ITILITE, the 'Paid' status on an expense report signifies that your company's finance team has completed or initiated the reimbursement process within the system. It marks the final stage in ITILITE's internal payout workflow.

It's important to understand that while ITILITE reflects this internal processing, the actual movement of money to your personal bank account is managed by your company's finance department and their chosen payment method.

How Reimbursements Work

Once your expense report is approved, it moves into the Payout section within ITILITE, where your company's Finance Team takes over the reimbursement process. The Finance Admin is responsible for sending the actual funds.

There are generally two ways your company might process reimbursements:

• Manual Payouts: Your finance team processes the payment outside of ITILITE (e.g., via bank transfer, payroll, or other methods). Once the payment is sent, they manually update the report status to 'Paid' in ITILITE for record-keeping.
• ACH Payments (if enabled): If your company uses ITILITE's ACH integration, the payout process can be automated. When an ACH transfer is successfully initiated and confirmed through ITILITE, the expense report status automatically updates to 'Paid'. Even with ACH, the actual funds may take standard bank settlement times to appear in your account.

What to Do If Funds Are Missing

If your expense report shows a 'Paid' status in ITILITE, but you have not yet received the money in your bank account or through payroll, the next step is to reach out to your company's ITILITE administrator or finance team.

They are best equipped to:

• Check how and when the payment was issued (e.g., manual transfer, payroll cycle, or ACH transaction).
• Investigate any delays or failures that may have occurred outside of the ITILITE platform, such as bank processing times.

Please note that employees cannot trigger payments, change payout methods, or revert the 'Paid' status directly within ITILITE. These actions are managed by your company's finance team.

Pro-Tips & Guardrails

Verification & FAQs

After contacting your finance team, they will investigate the payment status and inform you of the next steps or the expected timeline for receiving your funds.