This guide explains how approvers are managed in ITILITE and how to find your organization's administrator if you need to request a change to your assigned approver.
- It's important to know that approvers are configured and maintained by your organization’s administrator, not by individual employees.
- If you need to change your approver, you will need to contact your company's administrator. To find their contact information, navigate to your Profile/Account Tab within the ITILITE platform.
- Look for an Approver Information Section or a Contact Admin Email/Link. This section often provides details on who to reach out to for assistance with approver changes or policy questions.
Table of Contents
Pro-Tips & Guardrails
NOTE: Your approver is part of your company's master data configuration, ensuring compliance and proper audit trails. This is why changes must be handled by an administrator.
PRO-TIP: If your manager or department changes, promptly inform your company's administrator so they can update your approver mapping in ITILITE. This ensures your expense reports are routed correctly.
Verification & FAQs
After your administrator has made the requested change, you can verify your new approver by checking the Approver Information Section on your profile page. New expense reports you submit should then reflect the updated approval chain.
A: No, individual employees cannot directly change their own approvers. Approver mappings are managed by your organization's administrator to maintain compliance and a structured approval process.
Q: Why can't I change my approver myself?
A: Approver settings are critical for auditability and compliance within your organization. Keeping control with administrators ensures that all expenses follow the correct approval chains as defined by company policy.
Q: What should I do if my approver is incorrect or my manager changes?
A: You should contact your company's administrator (e.g., your HR, finance, or IT department) and request that they update your approver mapping in ITILITE.
Q: Where can I find my administrator's contact information?
A: You can usually find this information in your Profile/Account Tab within the ITILITE platform, often under an Approver Information Section or a dedicated Contact Admin link.
Q: What happens to my existing expense reports if my approver changes?
A: Typically, expense reports already in the approval process will continue with their current approver chain. New or resubmitted reports will follow the updated approver configuration once your administrator has made the change.
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