Why am I seeing flights that are from a lower cabin class?

This article explains why you might see flight options from a lower cabin class than your usual eligibility when searching for flights on ITILITE.

Table of Contents

• Understanding Your Cabin Class Eligibility
• Why You Might See Lower Cabin Class Options
• Pro-Tips & Guardrails
• Related FAQs

Understanding Your Cabin Class Eligibility

Your eligibility for flight cabin class, such as Economy, Premium Economy, Business, or First Class, is determined by your company's travel policy within ITILITE. This policy sets the guidelines for which cabin classes you are allowed to book for your trips.

Why You Might See Lower Cabin Class Options

Even if your company policy allows for a higher cabin class, you might still see flights from a lower class in your search results for a few key reasons:

• Unavailability: The specific flight or route you've selected may not have any seats available in your eligible higher cabin class. For example, if you are eligible for First Class, but no First Class seats are available on your desired flight or sector, ITILITE will show you other available options.
• Comprehensive Choices: ITILITE aims to provide you with a comprehensive view of all viable flight options. By displaying flights with different cabin classes, even if they are lower than your eligibility, you can make an informed decision based on availability, schedule, and other preferences.

You might see a `Policy eligibility info` banner or a `Cabin class info` tooltip next to flight results explaining these situations.

Pro-Tips & Guardrails

Related FAQs

Here are some common questions about seeing different cabin classes: