Learn how to earn loyalty points with your favorite hotel programs when booking through ITILITE, ensuring your membership details are correctly applied to eligible stays.
Table of Contents
Step-by-step Guide
- When searching for hotels, navigate to the Hotels tab. Use the Loyalty Program filter on the hotel listing page to narrow down your search results to hotels associated with specific loyalty programs.
- Look for the Earn Loyalty Points tag on hotel room cards in the search results and on the hotel details page. This tag indicates that the specific hotel or rate is eligible for loyalty accrual.
- After selecting a loyalty-eligible hotel and room, proceed to the booking confirmation page. In the traveler information section, you will find a dedicated membership section. Select your saved hotel loyalty program and membership number from the dropdown. If you haven't saved it yet, you can often add or edit membership details directly from this section.
- Ensure the name on your booking exactly matches the name on your loyalty program. Once confirmed, click the Confirm Booking button to finalize your reservation. ITILITE will pass your membership details to the hotel's reservation system.
Pro-Tips & Guardrails
NOTE: While ITILITE helps you identify eligible bookings and passes your membership details, the final decision to award loyalty points rests entirely with the hotel or hotel chain, based on their specific program rules, rate type, and your membership status. ITILITE cannot guarantee points in every instance.
PRO-TIP: Always ensure the name on your ITILITE profile and booking matches the name registered with your hotel loyalty program. Mismatches can lead to points not being awarded or issues during check-in.
NOTE: Some specific rates may not be eligible for loyalty points even at participating hotels. The "Earn Loyalty Points" tag should help guide this, but always refer to the specific rate details if uncertain.
Verification & FAQs
After confirming your booking, you should see your loyalty membership details reflected in your booking confirmation. The hotel will then process your loyalty points according to their program rules.
A: The final awarding of loyalty points is at the hotel's discretion and depends on their specific program rules, rate type, and your membership status. Certain rates, like deeply discounted corporate rates, may not be eligible.
Q: What if my name on ITILITE doesn't match my loyalty program?
A: It's crucial that the name on your ITILITE profile and booking matches the name registered with your hotel loyalty program. Mismatches can prevent points from being awarded or cause issues during check-in.
Q: Can I add my loyalty membership after booking?
A: ITILITE passes your loyalty details to the hotel's reservation system at the time of booking. If you forget to add it on the confirmation page, you may need to contact the hotel directly after booking to see if they can manually add your membership.
Q: What if I don't see the "Earn Loyalty Points" tag?
A: If the "Earn Loyalty Points" tag is not visible on a hotel room card or rate, it means that specific room or rate is not eligible for loyalty point accrual through ITILITE.
Q: Does ITILITE guarantee that I will earn loyalty points?
A: No, ITILITE facilitates the process by passing your membership details to the hotel for eligible bookings. However, the actual earning of loyalty points is solely at the discretion of the hotel or hotel chain, based on their terms and conditions.
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