Why are points not guaranteed?

While ITILITE helps you manage and pass your loyalty program details to airlines, hotels, and rental car companies, the final decision on awarding points or benefits rests entirely with the supplier. This guide explains why loyalty points are not guaranteed and how ITILITE keeps you informed.

Table of Contents

• Prerequisites
• Understanding Loyalty Points
• Pro-Tips & Guardrails
• Verification & FAQs

Understanding Loyalty Points

ITILITE's role is to ensure your loyalty membership details are correctly passed to travel suppliers. However, the actual awarding of points is solely determined by the airline, hotel, or rental car company's own loyalty program rules and systems.

Here's how it works:

• Membership Details: ITILITE captures your loyalty details (like frequent flyer numbers or hotel membership IDs) from your profile and passes them to the vendor during the booking process. You can also add, edit, or delete these details on the booking confirmation page.
• Hotel Loyalty Tags: When searching for hotels, you may see a "Loyalty Eligible" badge on certain room options. This indicates that the rate *may* be eligible for loyalty points. However, some rates, especially pre-paid or third-party rates, are explicitly tagged as "No loyalty points available," even if the hotel belongs to a major chain.
• Loyalty Guarantee Information: For some bookings, an info icon or tooltip labeled "Loyalty Points Guarantee Information" may appear. Interacting with this will show a message like "Awarding of loyalty points is subject to the property's policy on third-party and corporate bookings." This clarifies that while your details are passed, the final accrual is up to the supplier.
• Supplier Control: Airlines, hotels, and rental companies have specific rules regarding which fare types, booking channels, or corporate rates are eligible for points. ITILITE cannot override these external policies.

Pro-Tips & Guardrails

Here are a few things to keep in mind:

• Rate Types Matter: Many pre-paid or discounted third-party hotel and car rates do not earn points or elite credits under chain policies.
• Booking Changes: If you make changes to a hotel booking that result in a "split booking" (canceling original days and rebooking new ones separately), it might be treated as two separate stays by the hotel. This can affect continuous loyalty accrual. ITILITE will warn you if a change might affect loyalty points.
• Channel Restrictions: For some rental car vendors or specific booking channels (e.g., certain Priceline flows), loyalty membership details cannot be passed, and the UI will indicate that "Loyalty Membership is not available for this booking."
• Disputed Rewards: ITILITE's terms and conditions explicitly state that we disclaim liability for disputes regarding the amount of rewards applicable. Any issues with points or nights should be resolved directly with the airline, hotel, or rental program.

Verification & FAQs

You can verify that your membership details have been passed by checking your booking confirmation page or voucher. If you have further questions, please contact support@itilite.com.