This guide explains how to manage your loyalty memberships within ITILITE and clarifies how loyalty points are applied to your eligible bookings.
Table of Contents
Pro-Tips & Guardrails
NOTE: While ITILITE allows you to save your loyalty memberships and pass them to vendors, earning loyalty points is never 100% guaranteed. The actual awarding of points is solely at the discretion of the airline, hotel, or car rental agency, and depends on their specific loyalty program rules and the fare/rate type you've chosen.
PRO-TIP: Your saved loyalty memberships are readily available and often pre-populated on the booking confirmation page. However, they are not automatically applied by default without your review. Always remember to visibly confirm your desired membership in the dedicated membership section on the confirmation page before submitting your booking.
- For Flights & Cars: If you save your loyalty memberships in your profile and select them on the confirmation page, ITILITE will pass these details to the airline or rental agency.
- For Hotels: You can use the "Loyalty Program" filters and look for "Earn Loyalty Points" tags on hotel listings to find eligible options. ITILITE supports major programs like Marriott Bonvoy, Hilton Honors, and World of Hyatt. If your company has specific configurations for hotel loyalty that affect inventory or payment methods (e.g., requiring a Central Card), please contact your Account Manager for guidance.
- Guest Loyalty: Loyalty memberships can also be stored for guests managed by staff users, ensuring their details are passed for eligible bookings.
Verification & FAQs
After saving your loyalty details, you can verify them by revisiting your Loyalty Programs tab in your profile. For bookings, always check the membership section on the confirmation page to ensure your chosen program is selected.
A: No, loyalty points are not automatically applied by default. While your saved memberships are often pre-populated, you must review and confirm them in the dedicated membership section on the booking confirmation page before submitting.
Q: Does ITILITE guarantee that I will earn loyalty points if I attach my membership?
A: ITILITE passes your loyalty membership details to the vendor, but it cannot guarantee the accrual of points. Earning points depends entirely on the airline, hotel, or car rental agency's specific loyalty program rules and the fare or rate conditions of your booking.
Q: How do I add a new loyalty program if I don't have it saved in my profile?
A: You can add new loyalty programs either through your Profile → Loyalty Programs section or directly on the booking confirmation page using the "Add new" option within the membership dropdown.
Q: Does ITILITE support loyalty programs for all types of travel?
A: Yes, ITILITE supports storing and passing loyalty membership details for Flights, Hotels, and Car Rentals.
Q: What if my company has specific rules about hotel loyalty programs?
A: Some company configurations might require specific enablement for hotel loyalty, which could impact inventory or payment methods (e.g., requiring a Central Card or payment at the hotel). If you encounter such a scenario, please reach out to your Account Manager for clarification.
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